sol AI Agent Assist empowers your customer service agents with the information they need to resolve queries more effectively and efficiently — while giving customers the speed and personalization they demand.

Our AI engine learns which agent responses drive the most positive customer reactions and surfaces them in the agent console based on conversational context., ensuring a standard brand experience and better customer resolution.

On busy days, agents get bogged down with complex queries that they may not be equipped to handle, causing delayed resolution and poor customer experience. Our AI engine automatically analyzes support tickets and recommends the right help article/response from the company's data and chat transcripts, in real-time.

Whether it’s day 1 for a new agent or an experienced agent’s first time supporting a new product or service, Sol’s AI Agent Assist learns from customer interactions, FAQs, and chat transcripts, and provides real-time training by prompting agents with the right answers when they need them.

Sol lets you create FAQ bots that answer common questions for your agents too, increasing business-wide clarity and efficiency. Equip your internal operations with quick answers Improve transparency and clarity across your entire organization Drive more agent efficiency and improved responses

Your agents love Zendesk, and now they will love it even more as they can access Sol's agent assist within Zendesk. This means that they can get instant suggestions for responses to customer queries on the same platform they are already using.